Cacto Dog Collar with Silver Trim

DELIVERY & LEAD TIME
Your order will usually be delivered by Courier and will require a signature on delivery. Deliveries take place during business hours only so please take that in mind when selecting your delivery address. We carry stock of certain items, but most products are produced and finished upon receipt of orders. Please allow 7-10 working days for the delivery of an item. If your order is ready sooner, we will always aim to improve our lead time and deliver earlier.

SHORTAGE AND TRANSIT DAMAGE
You must inspect the Goods at the place and time of delivery and notify us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within ten working days from the date the goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order.

RETURN AND EXCHANGE POLICY
If you are not 100% satisfied with your purchase and wish to return it, please contact us immediately to discuss the issue and we will do our best to rectify it. If you would like to return an item it should be within 14 days of receipt and it should be in its original condition. Courier costs will be at your expense and refunds will only be transferred once the item has been checked. The courier costs will only get refunded if the goods are checked by us and deemed faulty.

WARRANTY
We pride ourselves on quality and our products are made with the best quality materials and processes. We offer a 6-month warranty on workmanship and material if used as specified. The defect must be due to a manufacturer or design fault.

The following are NOT covered:

When the item is damaged because of weather elements. Items are intended for indoor use and only certain items are specified to be left under a patio roof outside and should not get into contact with rain or direct sunlight.
Damage caused by bite marks, claws, and destructive chewing of product.
Misuse or abuse of an item
When the item is used for any other purpose other than the one it was intended for.
When the item has been altered or repaired by a third party.

Collar sizing:

Small:  22.5cm – 30.5cm (Dachshund, Italian Greyhound, Maltese, Yorkie, Shih Tzu)
Medium: 30.5cm – 38.5cm ( Africanis, Jack Russel, Cocker Spaniel, Miniature Schnauzer)
Large: 38.5cm – 48.5cm ( Staffie, Vizsla, Weimaraner, French Bulldog, Labradoodle, Labrador, Border collie)
Extra large: 49cm – 61.5cm ( Boerboel, Boxer, Rottweiler, Bullmastiff, Bernese Mountain Dog, German Shepherd)
Collar – The collar is made from natural organic vegan cactus leather. The fabric is strong and durable and resistant to moisture, however, should not be immersed in water for long periods of time.

Metal Hardware – The buckle, D-ring, and tag are made from brass which is strong, durable, and does not rust over time. The hardware is solid surface coated. Mechanical friction between the D-ring and snap hook over time may result in some signs of wear on the surface. This is normal with any plated product.

Caring for your Cacto collar – Use a mild soap solution to clean your collar. Do not clean with solvents such as alcohol, paint thinner, bleach, oils, vinegar, or detergent cleaners as these can cause permanent damage.