Aztek Turkish Towel

Refund and Exchange Policy

We stand by the quality of our products at Le Comfie. That said, we do know that sometimes there may be something wrong with the fabric or you may be unhappy with the color once you see it in person. We're customers too, so we get it.

If for any reason you are unhappy with your purchase we will gladly issue a refund or exchange in accordance with the policies below:

Merchandise can be returned for a full refund or exchange within 7 days of the delivery date. If 7 days have lapsed since your purchase, please contact us at  hello@shopfox and we will try to assist as best as we can.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returned products must be unwashed and unused.

We reserve the right to deny returns that do not meet our return policy requirements.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved then a credit will be passed on to your Le Comfie account.

If your original purchase has included a shipping fee, we will not be able to refund this shipping amount you have paid.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@shopfox.co.za.

Shipping

To return your product, please contact us for a return address at hello@shopfox.co.za.

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Size- 180 cm x 100 cm

Care:
Taking care of your Turkish Cotton Towel is simple. With good care, your towel will last you through years and years of good memories, and with each wash, your towel will get softer and softer.

• Machine Wash, medium with similar colors.
• Warm iron only.
• Do not dry clean.
• Do not bleach.
• Do not tumble dry.

Recommended:
Before the first use, soak your towels for 12 hours (or overnight) in cold water.

This allows the cotton fibers to expand and bloom thereby ensuring your towel has maximum absorbency and is super soft! Wring the towel and leave it to air dry. This process only needs to be done once prior to the first use.

Extra Tips

• Do not use fabric softener (it will make the towel less absorbent).
• If a thread is pulled out, simply cut it with a scissor.
• If a fringe becomes undone, separate the threads into two equal sections. Twist each portion in a clockwise direction, then twist both sections together in an anti-clockwise direction. Tie a knot at the end.
• Recommended: Add 1 cup of vinegar to the wash cycle every 6 weeks. This will remove any excess soap residue thereby leaving the towels soft once again

Note: All our products are individually produced and as such there might be slight color and minimal size variations.